How do orders work?

When a customer checks out on the storefront, an order record is generated with the status Pending Approval. 

Depending on the configuration of the system, an administrator would now need to approve the order. There are a number of ways to do this: One example is to navigate to Orders > Pending Approval and open the order that needs to be approved. With the order open, press the Approve Order button to approve it.

Once the order is approved, the status is changed to Warehouse.

Alternatively, the system can be configured to automatically approve all sales orders. To configure this, navigate to Settings > General Settings and look under the Order Settings section. Set Auto Approve Sales Order to Yes. With this configured, new orders will begin in the Warehouse state.

Once an order is in the Warehouse state, it can be fulfilled by pressing the Fulfill Order button while viewing the order.

While fulfilling an order, you can mark it as Picked & Packed or use the Create Label & Mark Shipped button at the bottom of the screen.

Once all of the items in the order have been marked as Shipped, the Order Status becomes Shipped, and the order cycle is complete.