To add, remove, or change the Authorized Contacts on file for your Pulse Commerce account, an Authorized Contact should email the information below to account@pulse-commerce.com and cc your Account Manager:
Email Subject-line (copy/paste this into the subject line of your email): |
<PulseCommerceURL>: Change to Authorized Contact List |
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Email Body (copy/paste this into the body of your email): |
Dear Pulse Commerce,
By submitting this request for change to my Support Authorized Contact list, I understand and agree to the following:
- I understand Authorized Contacts may order new services, request changes to existing services, request super-admin level password resets on behalf of the company.
- I understand that Authorized Contacts are required to have a minimum of 5 hours of Pulse Commerce training on the platform to minimize the number of routine questions/tickets that should be handled with proper training. I may order training sessions through my Pulse Commerce Account Manager.
- We understand that Technical Support Requests must only be created from within the Admin Panel (Help > Request Support), not by email.
- I certify that I have the authorization to request this change of service.
- I have read and agree to all the terms and conditions of the Pulse Commerce Master Subscription Agreement.
Please add the following Authorized Contacts to my Pulse Commerce Account: 1. First/Last Name: Primary Phone: Cell Phone: Email Address: Replacing (name & email):
2. First/Last Name: Primary Phone: Cell Phone: Email Address: Replacing (name & email):
Please remove the following Authorized Contacts from my Pulse Commerce Account: 1. First/Last Name: Email Address:
Please change the following Authorized Contacts to my Pulse Commerce Account: 1. First/Last Name: Primary Phone: Cell Phone: Email Address: Replacing (name & email):
Thank you,
<Authorized_Contact_Name>
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After receiving the request above:
- Pulse Commerce Support will create and escalate a case to make the changes.
- The Authorized Contacts will receive an email confirming the changes.
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