To provide optimal support, Pulse Commerce will sometimes ask merchants to join a WebEx session. If you have been asked to join a WebEx session:
- Open an IE (Internet Explorer) window and go to https://pulse-commerce.webex.com/
- Go to Attend a Meeting > Unlisted Meeting.
- Enter the 9-digit meeting number provided by the Pulse Commerce team member in the Meeting Number text box and press the Join Now button.
- Fill in the Your Name and Email address text boxes. If the Pulse Commerce representative provided you a password, fill that in as well.
- If prompted, install the ActiveX component.
- If you are asked to share your desktop, Share Your Desktop.
- Click on the person icon on the WebEx meeting panel in your lower left corner, expand the Allow to Control My Desktop menu, and select the Pulse Commerce representative