For the fastest resolution when submitting a technical support request, please make sure to include the following:
- A Descriptive ticket title.
- A full description of the Incident and expected results.
- Specific steps that cause the incident being reported, including details such as SKU, order ID, and customer ID.
- Any special circumstances surrounding the discovery of the incident (ex: Only when accessing the order first in Chrome, then in Firefox, on Friday 13th).
- Exact wording and codes for all related error messages. Screenshots are nice, but the actual error text is important.