The Pulse Commerce Technical Support team is ready to help you whenever you need it. From ‘How to’ questions to more involved feature configurations, Support can help steer you in the right direction.
Technical Support is available by phone from 8:30AM to 6:30PM EST Monday through Friday at (718) 701-2944, but the best way to reach us and receive the quickest response/resolution is to create a ticket using the Request Support link in your Admin Panel Help Menu:
We also have a large digital Help Center filled with information for the quickest answers to the most commonly asked questions, including how to setup and configure most features available on the platform:
If you don’t find what you’re looking for in the Help Center, please consider requesting a help article or video using the link in the footer of the Help Center pages:
When contacting Support, remember that for your privacy and protection, ONLY Authorized Contacts may interact with Support, and only two Authorized Contacts are allowed at any given time. If we receive a request from anyone that we cannot determine is an Authorized Contact on your account, we will cease communication with that person, because in addition to opening technical support cases, Authorized Contacts are empowered to request password resets, order new services, and request changes to existing services on behalf of the business entity. Lastly, Authorized Contacts must have 5 official hours of Pulse Commerce training prior to being considered an Authorized Contact to minimize the number of routine questions. If you need to make any changes, please reach out to your Account Manager.