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Connect FedEx

Updated

To connect your FedEx account, please submit your FedEx API Credentials using the FedEx Integration Form and Pulse Commerce Support will let you know when the configuration is complete:

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📋 FedEx Integration Form

 

The following 4 credentials are required:

  • Account Number
  • API Key (formerly Authentication Key)
  • Secret Key (formerly Production Password)
  • Meter Number (obtained by your FedEx Account Rep)

 

Additionally, if you use FedEx Ground Economy (formerly SmartPost), please also submit the Indicia Hub ID which you will need to get from your FedEx Account Rep:

  • Indicia Hub ID 
Important 2025/2026 Update: FedEx has updated their Developer Portal process. The old "Move to Production" workflow no longer exists. Follow the updated steps below to obtain your credentials through the new Organization and Project system.

If you don't have your credentials readily available, the following instructions will help you capture them:

 

Step-by-Step Guide

Account Number

1 Log in to your FedEx Account and click Administrative Tools under My Profile.

 

2 Click FedEx Accounts on the left then copy your Account Number and paste it into the Pulse Commerce / Cahoot FedEx Integration Form.

 

API Key, Secret Key, and Meter Number

Prerequisites: You'll need to create an organization in the FedEx Developer Portal or use your existing one if you already have access. If this is your first time using the FedEx Developer Portal, you'll be guided through creating an organization during the process below.

3 Go to the FedEx Developer Portal and log in with your FedEx credentials.

 

4 If you don't have an organization yet, click Create Organization in the left navigation. If you already have an organization, skip to Step 6.

 

5 Complete the organization setup & add shipping account:

  • Provide your company name, website URL, and organization name
  • Add your FedEx shipping account (use the account number from Step 2)
  • Enter the billing address associated with your FedEx account
  • Accept the End User License Agreement

 

6 Navigate to My Projects and open the APIs tab. Click Create API Project.

 

7 Select the APIs needed for the shipping integration:

  • Rate and Transit API (for getting shipping rates)
  • Ship API (for creating shipping labels)

 

8 Configure your project details:

  • Give your project a unique, identifiable name
  • Select countries you plan to ship within
  • Set notification preferences

 

9 Accept the FedEx Developer Portal License Agreement and click Create.

 

10 Once your project is created, go to the Production Key tab and click Generate Secret Key.

 

11 Copy your API Key and Secret Key and paste them into the FedEx Integration Form.

Important: The Secret Key is only displayed once for security purposes. Make sure to copy and store it securely. If you lose it, you'll need to generate a new one.

 

Obtaining Your Meter Number

Important Note: Unlike the previous FedEx Developer Portal, the new system does not automatically provide meter numbers. You must obtain this separately from FedEx.

12 To get your Meter Number:

Contact Your FedEx Account Representative

  • Reach out to your assigned FedEx account representative
  • Request meter number for your API integration

 

13 Once you receive your Meter Number from FedEx, add it to the FedEx Integration Form.

 

Hub ID (Optional)

If you use FedEx Ground Economy (formerly SmartPost), we will need your Indicia Hub ID which you can only get from your FedEx Account Manager.

 

Summary of Required Credentials:
✅ Account Number (from your FedEx account)
✅ API Key (from FedEx Developer Portal project)
✅ Secret Key (from FedEx Developer Portal project)
✅ Meter Number (obtained separately from FedEx customer service/account rep)
â­• Indicia Hub ID (optional, only for FedEx Ground Economy users)

 

Lastly, Pulse Commerce Support will let you know when the configuration is complete, and thus, when your Pulse  Commerce account is ready to start supporting this carrier.

Troubleshooting Common Issues

Q: Are you aware FedEx is moving from SOAP APIs to REST API Keys?

A: Yes, we are aware of FedEx moving from SOAP to REST API keys in 2026 and our engineering team is well aware. They have a plan to transition to REST before the 2026 deadline.

Q: I only received an API Key and Secret Key, but no Meter Number. What should I do?

A: This is expected behavior with the new FedEx Developer Portal. The Meter Number must be obtained separately by contacting your FedEx account representative as outlined in Step 12 above.

Q: I can't find the "Move to Production" option mentioned in older instructions.

A: FedEx has retired the "Move to Production" workflow. The new process uses Organizations and Projects as described in the updated steps above.

Q: Do I need all four credentials for the integration to work?

A: Yes, Pulse Commerce requires all four credentials (Account Number, API Key, Secret Key, and Meter Number) and Login Credentials for the FedEx integration to function properly.

 

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