Skip to main content

Add, Remove, or Change Authorized Contacts

Updated

Update the Authorized Contacts on your Pulse Commerce account by submitting a formal request with the required information and acknowledgments. This article explains who can request a change, the training requirement for new contacts, the exact request template to use, and what to expect after you submit.

Important: Only current Authorized Contacts can request changes to the Authorized Contact list. Changes require formal acknowledgment of account responsibilities and training requirements.

Before You Start - Requirements

Who Can Submit This Request

Only a current Authorized Contact on the account may request changes to the Authorized Contact list.

Training Requirement for New Contacts

All Authorized Contacts must complete a minimum of 5 hours of Pulse Commerce training on the platform. This requirement minimizes routine support questions and ensures contacts understand the system.

Need Training? Contact Pulse Commerce Support to schedule paid training sessions (subject to approval from the Billing team).

What Authorized Contacts Are Empowered To Do

Authorized Contacts have significant account permissions, including:

  • Order new services on behalf of the company
  • Request changes to existing services
  • Request super-admin level password resets
  • Open and manage technical support cases

Step 1: Prepare Your Request

Copy and customize the template below with your specific changes. You'll submit this information through the ticketing system in the next step.

Subject Line Template

<YourPulseCommerceURL>: Change to Authorized Contact List

Example: greatgifts.goecart.net: Change to Authorized Contact List

Request Body Template

Copy this template and fill in your specific information:

Dear Pulse Commerce,

By submitting this request for change to my Support Authorized Contact list, I understand and agree to the following:

  • I understand Authorized Contacts may order new services, request changes to existing services, and request super-admin level password resets on behalf of the company.
  • I understand that Authorized Contacts are required to have a minimum of 5 hours of Pulse Commerce training on the platform to minimize the number of routine questions/tickets that should be handled with proper training. I may order training sessions through Pulse Commerce Support.
  • We understand that Technical Support Requests must only be created from within the Admin Panel (Help > Request Support), not by email.
  • I certify that I have the authorization to request this change of service.
  • I have read and agree to all the terms and conditions of the Pulse Commerce Master Subscription Agreement.

Please ADD the following Authorized Contacts to my Pulse Commerce Account:

1. First/Last Name:
Primary Phone:
Cell Phone:
Email Address:
Replacing (name & email):

2. First/Last Name:
Primary Phone:
Cell Phone:
Email Address:
Replacing (name & email):

Please REMOVE the following Authorized Contacts from my Pulse Commerce Account:

1. First/Last Name:
Email Address:

Please CHANGE the following Authorized Contacts on my Pulse Commerce Account:

1. First/Last Name:
Primary Phone:
Cell Phone:
Email Address:
Replacing (name & email):

Thank you,
<Authorized_Contact_Name>

Tip: Delete any sections that don't apply to your request (ADD, REMOVE, or CHANGE sections).

Step 2: Submit Your Request via Support Ticket

1Navigate to Help in the top navigation and click Request Support.

2Select the appropriate Case Type and Classification for account changes.

3In the Subject field, paste your customized subject line from Step 1.

4In the "How can we help you?" field, paste your completed request body from Step 1.

5Click Submit Ticket.

What Happens Next - Processing Timeline

After receiving your request through the support ticket system:

1Case Creation: Pulse Commerce Support will create and escalate a case to process your requested changes.

2Confirmation Email: All Authorized Contacts (both current and new) will receive an email confirming the changes have been made.

3Training Scheduling: If training is needed for new Authorized Contacts, Pulse Commerce Support will schedule paid training sessions upon approval from the Billing team.

Timeline: Most Authorized Contact changes are processed within 1-2 business days. Training scheduling may take additional time depending on availability and billing approval.

Frequently Asked Questions

How many Authorized Contacts can I have?

Only two Authorized Contacts are allowed on an account at any given time.

Can I add a third contact without removing someone?

No. The two-contact limit is firm. You must remove an existing contact before adding a new one.

What if someone who isn't an Authorized Contact tries to submit this request?

Pulse Commerce Support will not process requests from anyone who cannot be confirmed as a current Authorized Contact on the account. This protects your account security.

Is the training requirement free?

Training sessions are paid services arranged through Pulse Commerce Support and must be approved by the Billing team before scheduling.

What if I need to make an emergency contact change?

Submit your request via the support ticket system and mark it as high priority. 

Related articles