Frequently asked questions about domain management, DNS configuration, email setup, and email account management in Pulse Commerce.
Yes, you can register your domain name with any company you choose.
Popular registrars include GoDaddy, Namecheap, Google Domains, Network Solutions, and others. You maintain full control of your domain registration and renewal while using Pulse Commerce services.
What you'll need to do:
- Keep your domain registration active and renewed
- Update name servers to Pulse-provided values (if using Pulse storefront)
- Add DNS records as provided by Pulse (if managing your own DNS)
To change your Primary URL:
1Contact your Account Manager
2Request Change of Primary URL Service
3Pulse team will reconfigure all backend systems
4Follow DNS update instructions provided
Timeline: Typically 5-7 business days for complete Primary URL change
Yes, you can redirect additional domain names to your primary storefront using a Canonical 301 Redirect service.
Use cases:
- Redirect www.alternate-domain.com → www.primary-domain.com
- Redirect non-www to www version (or vice versa)
- Redirect old brand name to new brand
- Consolidate multiple domain names
- Capture traffic from domain misspellings
Benefits:
- Consolidates traffic to primary domain
- Preserves SEO value (301 is permanent redirect)
- Handles multiple brand domains
How to set up:
Contact Pulse Commerce to order Canonical 301 Redirect service. Provide the alternate domain names you want to redirect and Pulse will configure the redirects.
If your domain is managed through Pulse Commerce Domain Name Management Service and you want to manage it yourself, follow this process:
Step 1: Send Email Request
To: billing@pulse-commerce.com
Subject: <PrimaryURL>: Domain Name Management Service Release
Email Body Template:
Dear Pulse Commerce Billing,
By submitting this request for Domain Name Management Service Release, I understand and agree to the following:
- I accept sole responsibility for renewing and maintaining my domain name
- My Pulse Commerce service will continue - this only releases the domain from Domain Name Management Service
- I certify as an Authorized Contact I have authorization to request this change
Please process this request for the following domain names:
- <domain_name1>
- <domain_name2>
Thank you,
<Authorized_Contact>
Processing Timeline:
- Billing creates work order
- Support team processes domain release
- Domain transferred to end-user registrar account
- Access details emailed to Authorized Contacts
- Timeline: Within 5 business days
A Sandbox account is a fully functional private site for testing functionality, settings, and designs before deploying to production.
Benefits:
- Test design changes safely without affecting live site
- Try new configurations and features
- Exact duplicate of production site setup
- Test multiple header designs simultaneously
- Train staff on new features
- Lower cost than production accounts
- Isolated environment - no customer impact
Common Use Cases:
- Testing major design overhauls
- Previewing seasonal campaigns before launch
- Training new team members
- Testing third-party service integrations
- Quality assurance before production deployment
Example URL: http://staging.yourdomain.com or http://sandbox.yourdomain.com
How to get one: Contact your Account Manager to request sandbox account pricing and setup. Pulse will create an exact duplicate of your production site.
To add additional email accounts:
1Contact your Account Manager with:
- List of email addresses to create
- Initial passwords for each account
2Pulse Support team will create the accounts
3You'll receive confirmation when accounts are ready
4Advise new account holders to update passwords immediately
Use these settings to configure email clients like Outlook, Apple Mail, or Thunderbird with Pulse Commerce hosted email accounts.
Incoming Mail Server Settings
| Type | Server Name | Port |
|---|---|---|
| POP3 | pop.emailsrvr.com | 110 |
| POP3 with SSL | secure.emailsrvr.com | 995 |
| IMAP | imap.emailsrvr.com | 143 |
| IMAP with SSL | secure.emailsrvr.com | 993 |
Outgoing Mail Server Settings
| Type | Server Name | Port |
|---|---|---|
| SMTP | smtp.emailsrvr.com | 25, 587, 8025, or 2525 |
| SMTP with SSL | secure.emailsrvr.com | 465 |
Important Settings:
- Outgoing servers require SMTP authentication
- Microsoft Outlook users must manually enable SMTP authentication
- Always use SSL connections for security
You can configure Gmail to check and retrieve emails from your Pulse Commerce email account using POP3.
Quick Setup:
1In Gmail, click Gear icon → Settings
2Go to Accounts and Import tab
3Under "Check Mail Using POP3," click Add POP3 email account you own
4Enter your Pulse Commerce email address
5Enter password and server settings:
- POP Server: pop.emailsrvr.com
- Port: 110 (or 995 for SSL using secure.emailsrvr.com)
- Check "Always use a secure connection (SSL)"
6Click Add Account and complete verification
For users with Pulse Commerce hosted email accounts, webmail provides additional management features at https://webmail.GoECart.net
Change Email Password
Login to webmail → Click Settings → Navigate to Change Password → Enter old password and new password → Click Save
Password Requirements: Minimum 6 characters, cannot be "password", cannot contain domain name, username, or numeric sequences like "123".
Set Auto-Reply
Login to webmail → Click Settings → Incoming Email → Under Auto-Reply tab, set Status to On → Enter auto-reply message → Click Save
Configure Spam Filter Settings
Login to webmail → Click Settings → Spam Settings → Configure spam filtering status (On/Off/Exclusive) → Set spam handling (deliver to folder, delete, forward, or tag) → Click Save
Manage Safelist and Blacklist
Login to webmail → Click Settings → Spam Settings → Add domains, email addresses, or IP addresses to Safelist or Blacklist → Click Add → Click Save
Fix Full Mailbox
Login to webmail → Click Settings → Uncheck auto-save to Sent/Trash → Purge Trash folder → Delete unneeded emails from Inbox and other folders