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Checkout Settings & Customer Checkout Experience

Updated
Applies To: Storefront checkout experience, checkout compliance, anti-spam protection, and order-processing configuration.

Changing the language (verbiage) on the checkout page is done by replacing specific system images that contain text. These images appear like “built-in text,” but they are stored as image files and can be swapped with your own localized versions.

The two checkout images commonly used for checkout verbiage are shown below:

 

Steps

  1. Backup the existing images using FTP.
    Both images are located in this path: /images/StoreFront_System_Images/
  2. Create replacement images containing the text/language you want. Original images and properties:
    • Image 1
      Name: register_CustomerInformationNotes.gif
      Size: 473 x 16
      Type: GIF
    • Image 2
      Name: checkout1_BillingAddressNotes.gif
      Size: 498 x 29
      Type: GIF
  3. Upload the new images to /images/StoreFront_System_Images/ using the exact same filenames as the originals.
  4. Verify the checkout displays the new verbiage.

Common Pitfalls

  1. Renaming the files: This will not work. The system looks for the original filenames.
  2. Changing image dimensions without validating layout: You can resize images, but you must verify the checkout page still looks acceptable after replacement.
Important: This method changes the language/verbiage for the specific text embedded in these images. If you need broader language translation across the storefront, that requires additional localization beyond image replacement.

You can require Terms & Conditions acceptance by using Checkout Survey Manager to display a required question during checkout. This approach supports rich Terms content and can optionally display the Terms in a popup.

Configuration Steps

  1. Go to Marketing > Checkout Survey Manager.
  2. In Checkout Survey Heading in the Store Front, enter the heading you want displayed (example: Required information).
  3. In Checkout Survey Question (New), enter the question text in Question (example: “Do you accept the Terms & Conditions of this site?”).
  4. Select Visible and Required.
  5. Enter your Terms & Conditions text into the WYSIWYG editor.
  6. Optional: Enable Open in popup to display the Terms in a popup window.
  7. Click Add.
  8. In List of Checkout Survey Questions, click Edit Options next to your Terms question.
  9. In the Checkout Survey Question Options popup, enter Yes as the option and click Add.
  10. Click Close. Customers must now accept your Terms & Conditions before placing an order.
Best Practice: Keep the question single-purpose (Terms acceptance) and “Required.” Use the popup option if your Terms are lengthy.

CAPTCHA stands for Completely Automated Public Turing test to tell Computers and Humans Apart. It is a challenge-response test intended to differentiate real humans from automated programs (“bots”).

In Pulse Commerce, CAPTCHA is used on the storefront to reduce spam and automated abuse, specifically in:

  • Contact Us form submissions
  • Password reset features
Benefit: Reduces spam submissions and helps keep merchant communications focused on legitimate customer inquiries.

This video walks through lesser-used but important settings within

Settings > General Settings > Order Settings. 

Video link: https://support.pulse-commerce.com/hc/en-us/articles/115004556748-Video-Tutorial-Settings-Order-Settings-configuration

Key Areas Covered (Practical Summary)

  • Email addresses / notification routing: Configure admin-facing email addresses used when customers email you, reply to order confirmations, or place orders (notification points).
  • Order email events: Configure whether customers receive emails for order completion, shipping confirmation, and cancellation.
  • Domestic country: Set the store’s domestic country baseline for order/checkout behavior.
  • Add-to-cart behavior: Control whether adding items keeps the customer on the product page or redirects them to the shopping cart.
  • Special Instructions field: Enable/disable the “Special Instructions” text box during checkout (order-level customer notes).
  • Packing slip logo: Upload/preview the logo that prints on packing slips (upper-left corner).
  • Order approval settings: Control whether orders are auto-approved or require approval handling (as supported by your workflow).
  • Gift wrap: Enable/disable gift wrap options.
  • Accepted credit cards display: Ensure the storefront reflects the credit cards you actually accept to reduce checkout confusion.
  • Minimum order amount: Set a minimum cart/order threshold (e.g., $50+ or $2,000+).
  • Packing slip sort order: Choose sorting for items on packing slips (purchase order, ascending/descending bin number, ascending/descending SKU).
Operational Tip: After changing Order Settings, validate the customer checkout flow end-to-end (add-to-cart, checkout steps, order confirmation, packing slip output) to ensure the settings match your intended customer experience and fulfillment workflow.

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