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How to Void and Cancel Shipping Labels

Updated

Void shipping labels to cancel postage charges and recover costs from carriers. Voiding a label allows you to regenerate the label with correct information or delete the shipment entirely to roll inventory back into the warehouse.

❌ Void a Shipping Label

Void a Shipping Label

1Navigate to the Shipped order containing the label you want to void

2Click the Shipments tab

3If the order has multiple shipments, locate the specific shipment you want to void

4Click the Void Label button next to the shipment

5Confirm the void action when prompted

The shipping label is voided with the carrier, postage charges are refunded (if within the void window), and the order remains in Shipped status but the specific shipment is marked as voided.

What Happens When You Void: The tracking number is deactivated, postage charges are credited back to your carrier account, and the label can no longer be used for shipping. The order status does NOT automatically change.
🗑️ After Voiding: Regenerate or Delete Shipment

After voiding a label, you have two options:

Option 1: Regenerate the Shipping Label

Use this option if you need to create a corrected label with updated information (different service, corrected address, adjusted weight, etc.).

1After voiding the label, click Generate Label on the voided shipment

2The Integrated Shipping Label popup opens

3Configure the label details:

  • Select correct Service Type
  • Verify or update Package Dimensions
  • Confirm Weight is accurate
  • Adjust any Additional Options as needed

4Click Create Label & Mark Shipped

A new label generates with a new tracking number. The order remains shipped, but now has the corrected shipping information.

Option 2: Delete the Shipment

Use this option if you need to cancel the shipment entirely and return items to inventory.

1After voiding the label, click Delete Shipment on the voided shipment

2Confirm the shipment deletion when prompted

The shipment is removed from the order, and the fulfillment returns to Picked status. The items are ready to be refulfilled or the inventory transaction can be deleted to return items to the warehouse.

Important: Deleting a shipment does NOT automatically refund the customer or cancel the order. It only removes the shipping transaction and allows you to manage the fulfillment differently.
🔄 Common Void and Regenerate Scenarios

Wrong Service Type Selected

Example: Accidentally created an overnight label when customer paid for ground shipping

Resolution Steps:

  • Void the incorrect label immediately
  • Click Generate Label
  • Select the correct service type (UPS Ground instead of Next Day Air)
  • Create new label with corrected service

Customer Address Error

Example: Customer contacted you with a corrected shipping address after label was created

Resolution Steps:

  • Void the existing shipping label
  • Update the customer's shipping address in the order
  • Generate a new label with the corrected address

Package Dimensions or Weight Incorrect

Example: Label created with estimated weight but actual weight differs significantly

Resolution Steps:

  • Void the label with incorrect weight/dimensions
  • Regenerate the label with accurate package measurements
  • Verify shipping cost matches expected amount

Duplicate Label Created

Example: Accidentally clicked "Create Label" twice, generating two labels for the same shipment

Resolution Steps:

  • Void the duplicate label immediately
  • Keep the correct label for shipping
  • No need to regenerate if one label is correct

Customer Cancelled Order After Label Created

Example: Customer requested order cancellation after you already generated shipping label

Resolution Steps:

  • Void the shipping label to recover postage costs
  • Click Delete Shipment to remove the shipping transaction
  • Delete the inventory transaction to return items to warehouse
  • Process customer refund through payment system
⚠️ Important Considerations

Voiding Does Not Cancel Orders

Voiding a shipping label only cancels the shipping transaction with the carrier. It does NOT:

  • Cancel the customer's order
  • Refund the customer's payment
  • Send notifications to the customer
  • Return inventory to the warehouse automatically

If you need to cancel an order entirely, you must also delete the shipment, delete inventory transactions, and process payment refunds separately.

Customer Tracking Numbers Become Invalid

When you void a label, the tracking number is deactivated immediately. If customers already received shipping confirmation emails with tracking information:

  • The tracking link will show "invalid" or "label voided" status
  • Consider sending a manual email explaining the situation if regenerating with a new tracking number
  • New labels generate new tracking numbers that must be communicated to the customer

Partial Shipments

If an order has multiple shipments and you void one:

  • Only the voided shipment is affected
  • Other shipments remain active and valid
  • The order remains in Shipped status if other shipments exist
  • You can regenerate or delete only the voided shipment

Postage Recovery Timing

Carrier postage refunds typically process according to these timelines:

  • FedEx: Credits appear within 1-2 billing cycles
  • UPS: Credits appear within 1-2 weeks
  • USPS: Credits appear within 1-4 weeks depending on account type

Check your carrier account statements to verify void credits were applied.

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