Get support through our Help Center, AI chat bot, or by submitting a support ticket. For urgent issues, mark tickets as high priority for faster response.
1Visit the Help Center for self-service support
2Use the AI chat bot to find answers from our knowledge base
3The chat bot can direct you to create a support ticket for complex issues requiring human assistance
Who Can Contact Support
For your privacy and protection, ONLY Authorized Contacts may interact with Support. Only two Authorized Contacts are allowed at any given time.
Why This Matters
Authorized Contacts are empowered to:
- Open technical support cases
- Request password resets
- Order new services
- Request changes to existing services on behalf of your business
Requirements to Become an Authorized Contact
Authorized Contacts must complete 5 official hours of Pulse Commerce training before being designated. This requirement minimizes routine questions and ensures contacts understand the platform.
What Happens with Unauthorized Requests
If we receive a support request from someone we cannot confirm is an Authorized Contact on your account, we will cease communication with that person to protect your account security.
Best for: Technical support, account questions, urgent issues
1Navigate to Help in the top navigation and click "Request Support"
2Select a Case Type and Classification that best describes your request.
3Enter detailed Subject and Description and click Submit Ticket. For urgent issues, mark your ticket as "urgent" or "high priority"
Include This Information:
- Clear subject line describing the issue
- Case Type and Classification
- Detailed description of the problem
- Order IDs (if applicable)
- Screenshots or error messages
- Steps to reproduce the issue
Support authorized contacts can view and manage support tickets by selecting Manage Tickets from the Help dropdown.
Monday - Friday: 9:00 AM - 5:30 PM EST
Saturday: Closed
Sunday: Closed