How do I configure the confirmation messages displayed to customers when they place an order?

There are two types of order confirmation messages:

• Order Confirmation Email Message
• Order Confirmation Message displayed on the Order confirmation page

Order Confirmation Email Message:
There are currently two editors to modify the Order Confirmation Email:

• Order Confirmation E-Mail Message  
• Marketing > System E-Mail Templates > New Order Email
   

For backward compatibility, we have maintained the Order Confirmation Email Message Editor:

1. Navigate to Content > Message Editor > Order Confirmation E-Mail Message.
   
   
2. Specify your desired message in the Order Confirmation E-Mail Message field.  
   
   
3. Click Update.
   
     

We recommend using our new Email Templates Editor found at:

• Marketing > DISCOUNTS, EMAIL & OTHER > E-Mail Templates > System E-Mail Templates > New Order Email
  
   

Order Confirmation Message
There are two editors to change and adjust the Order Confirmation Message displayed to customers who place a successful order.

The first is a Global Order Confirmation Message editor:

1. Go to Content > Message Editor > Custom Message on Order Confirmation Page.
   
   If you wish to display the order information on the order confirmation page, select the checkbox for Display Order Information on Order Confirmation Page. This setting also enables the customer to print their order. 
   
   

The Second is the payment method specific Order Confirmation Message editor:

1. Go to Site Settings > Pay Methods.
   
   
2. Select respective tab.
   
   
3. Select Edit for the Payment Method.
    
4. Enter an Order Confirmation Message.