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How do I see the email addresses we have collected from our site?

Updated

Access and manage your email marketing lists through the E-Mail Lists Manager. Search, filter, export customer email addresses, and understand subscriber segments for targeted marketing campaigns.

Quick Access: Navigate to Marketing from the top navigation bar → Select E-Mail Lists Manager
📋 Understanding Email List Categories

The E-Mail Lists Manager provides different list views to segment your audience:

All E-Mail Addresses

  • Shows the complete list of all email addresses (both customers and non-customers)
  • Use this view to see your entire email database

All E-Mail Addresses Signed Up For Newsletter

  • Displays customers who created an account and opted in for newsletters
  • Best for general newsletter campaigns

All Customer E-Mail Addresses

  • Provides the list of all customers who created an account within the selected time frame
  • Useful for customer-only promotions

All Customer E-Mail Addresses Signed Up For Newsletter

  • Shows customers who have both an account and newsletter subscription
  • Your most engaged audience segment

All Customer E-Mail Addresses Not Signed Up For Newsletter

  • Displays customers who have an account but haven't subscribed to newsletters
  • Target this group for newsletter signup campaigns

All Non-Customer E-Mail Addresses Signed Up For Newsletter

  • Tracks visitors who signed up for newsletters but haven't created an account
  • Potential customers to convert into registered users

All E-Mail Addresses Signed Up For Back-In Stock Email Notification

  • Lists customers who requested notifications when specific items are back in stock
  • High-intent prospects for targeted product availability alerts
🔍 Step 1: Search and Filter Email Lists

Access the E-Mail Lists Manager

1Click Marketing in top navigation

2Select E-Mail Lists Manager

Set Your Search Parameters

1Locate the Search In field

2Set your Date Range (defaults to 1 month)

3Select the appropriate email list category from the links above. Like All E-Mail Addresses Signed Up For Newsletter

Pro Tip: To view all customers click the All E-Mail Addresses link. 
✏️ Step 2: Manage Email Addresses

Open Bulk E-Mail Manager

1Click any email list category link (e.g., All E-Mail Addresses)

2The Marketing > Bulk E-Mail pop-up window opens

3 Shows all email addresses in the selected category display

Update Email Addresses

1Locate the email address you want to modify

2Click on the email field to edit

3Make your changes

4Click Update to save changes

Delete Email Addresses

1Find the email address to remove

2Click the delete option next to the email

3Confirm deletion when prompted

Important: Deleted email addresses are permanently removed from your marketing lists. This action cannot be undone.
📤 Step 3: Export Email Lists

Initiate Export

1From the E-Mail Lists Manager for email list category link, click the Export button

2You'll be redirected to Data Import and Export page

Download Your Email List

1Click Download it now

2A CSV file downloads containing:

  • Email addresses
  • First names
  • Last names
What You'll Get: The exported CSV file can be opened in Excel, Google Sheets, or imported into external email marketing platforms.

Use Your Exported Data

The exported list allows you to:

  • Import contacts into third-party email marketing services
  • Create custom marketing segments
  • Analyze customer data offline
  • Share lists with marketing teams
  • Backup your email database
⚠️ Critical Information About Bulk Email

Important Notice About Email Deliverability

The Bulk E-Mail functionality in Pulse Commerce was developed several years ago when anti-spam policies were less stringent than today's standards.

Blacklist Risk: Sending unlimited bulk emails from a regular mail server can result in your site being blacklisted by Internet Service Providers (ISPs). This affects ALL emails from your server, including transactional emails like order confirmations.

Why ISP Blacklisting Matters

If your mail server gets blacklisted:

  • Your marketing emails are marked as spam
  • Order confirmation emails may not reach customers
  • Shipping notifications could be blocked
  • Password reset emails might fail to deliver
  • Other businesses sharing your mail server are also affected

Recommended Email Marketing Solutions

Professional email service providers have partnerships with ISPs to ensure deliverability. Pulse Commerce integrates with these trusted platforms:

Exact Target

  • Enterprise-level email marketing platform
  • Advanced segmentation and automation
  • Requires paid account

Bronto

  • E-commerce focused email marketing
  • Automated campaigns and triggers
  • Requires paid account

MailChimp

  • User-friendly interface for all skill levels
  • Free tier available for small lists
  • Paid plans for advanced features

Integration Benefits

These platforms allow you to:

  • Export customer emails from Pulse Commerce
  • Import contacts into the external system
  • Send campaigns without blacklist risk
  • Track open rates and click-through rates
  • Maintain email sender reputation
  • Comply with anti-spam regulations
Next Steps: For more information about Pulse Commerce integration with any of these email service providers, contact your Account Manager.

Note: All third-party email marketing integrations require a paid account with the respective service provider.

💡 Best Practices

Email List Management

  • Regular exports: Backup your email lists monthly to external storage
  • Segment strategically: Use specific list categories for targeted campaigns
  • Clean your lists: Remove invalid or bounced email addresses regularly
  • Respect preferences: Honor unsubscribe requests immediately
  • Update records: Keep customer information current for better engagement

Compliance and Privacy

  • CAN-SPAM compliance: Include unsubscribe links in all marketing emails
  • GDPR considerations: Ensure proper consent for international subscribers
  • Data protection: Secure exported email lists with proper access controls
  • Opt-in verification: Use double opt-in for newsletter signups when possible

Campaign Planning

  • Test before sending: Always send test emails to verify formatting
  • Monitor engagement: Track which list segments perform best
  • Timing matters: Schedule campaigns based on customer behavior patterns
  • Personalize content: Use customer data to create relevant messages

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